Businesses agree to comply with the Trusted Trader Code of Practice
Download a full copy of The Dundee Trusted Trader code of practice
Trading Standards will assess whether the applicant is suitable for membership. If Trading Standards consider the applicant unsuitable for membership, the applicant will not be admitted to the Scheme.
An applicant may be considered unsuitable for membership if, in Trading Standards’ opinion:
- There is an unacceptable risk that the applicant’s customers might suffer loss, detriment or a poor experience.
- The applicant presents an unacceptable risk to others, for example suppliers or the general public.
- The applicant’s membership might bring the Scheme, Trading Standards or Dundee City Council into disrepute or otherwise be inconsistent with any aspect of the scheme or with any aspect of Trading Standards’ functions.
Appropriate checks will be carried out to determine the suitability of an applicant and these include (but are not limited to):
- Consumer complaints
- Any action taken by Trading Standards including advisory or enforcement action
- Trading history
- Trade association membership
- Public liability insurance
- Database searches including any publicly available information
- Verification of information supplied by the applicant
- Inspection or audit of any aspect of the applicant’s business, including premises, procedures, processes, products, documents and records
- Interviews with the applicant
- Customer references, surveys or interviews
For the purposes of assessing suitability, we may request information from other enforcement authorities and any other relevant person or organisation we deem necessary.